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Mar 23, 2018

00:00 Welcome back to another five minute Friday and I want to talk to you guys about what I think is essential when creating an incredible culture. So there's three steps, three important steps to create a great culture in your partner organization, and the first one is structure. You need to have structure, you need to have rules and regulations. You have to have your hr in place, you have to have your manuals down. People have to have extreme clarity on exactly what you want them to do, how you want them to do it, and what laws that they need to abide by. I see so many pawnshops not paying attention to this step. Structure, rules and regulations. A lot of times people want to have these shops that just are free for all, or you think that culture comes from that, from having freedom at the stores, but that's not really true. People work better with structure. People work better knowing exactly what they need to do and how they need to do it, because then you put forward expectations.

01:34 You know what to expect of them, and they know what to expect of you. Now let's go to the second step to creating a great culture in your pawn shop. That's communication. If you're not communicating with your team, they don't know what you're thinking. They're not mind readers. You have to consistently communicate. Let them know what's going on. Let them know the numbers. Let them know what you're feeling, what you're thinking, what you're thinking about doing. You have to communicate with your team and there's so many ways you can do this. There's apps like slack that they can communicate online or on their phone with. Please don't send text messages or or open up a whatsapp group with your team. It's just very unprofessional, right? But communicate with him consistently. Have a weekly meeting, have a daily huddle. Have a monthly meeting to find out what happened during the month. Know what you expect for the next month. So communicate, because if you're not communicating your just instilling fear in them and they're just doing what they're doing day in and day out without knowing exactly what you want. So the third step is organization. If you're not organized, please don't expect your to be organized.

03:02 If you don't have a clean place to work, a place where they can find the supplies easily, a place where they can put stuff back easily, a place where the paperwork is filed correctly. There's chaos, chaos. You cannot create culture in chaos. You are the opposite of creating culture, right? You creating a bad culture because people start getting numb to their, to what they see. So if you're leaving garbage in, garbage out. If you're not filing your paperwork, they're not going to file their paperwork. If you're not doing what you need to do to keep organized, your team won't be organized and culture will grow and chaos.

03:52 So in order to make an incredible culture in your store in road, to develop the leadership that you need to have so your operation runs smoothly. Again, there's three essential steps, the structure which are the rules and regulations and all the hr things that you need to do. There's communication which you have to communicate with your team consistently, even sometimes courageously, and the third thing which is organization, organize your stores. Structure. You're stores from the beginning. So many times I hear, oh, I'm just a small shop. I have one employee, I don't have much in pond. Not that much is going on. I don't really need to do that. You see, the truth is organizing now is much easier than organizing when you have 15 employees and hundreds of thousands dollars in pond and your image and your back room is filled with inventory, so don't put this off because in order to have a better store, in order to make more money, you have to create a better culture, not just for your team, but for you as well. You want to come into a place where you enjoy coming to work and without a leave. You guys have an incredible weekend. Thank you so much for listening to the podcast and chat with me in the pawn leaders podcast. Community on facebook or sending me a message and uh, I look forward to hearing from you.